O2 are one of the nations’ original mobile network providers, formed in 1985 under the name Cellnet. It is presently the second largest provider, being beat only just by EE for network coverage. They currently have over 23 million customers across the UK and operate 2G, 3G and 4G networks as well as an O2 WiFi service offering premium WiFi hotspots all over the country. Other ventures include funding of the O2 stadium, many O2 Academy venues and sponsoring the English rugby team. They currently offer contracts and pay as you go sim cards along with phones and tablets available as part of a contract or standalone from their website.
O2 are the leader for customer service, having been rated number one, 6 years running, by Ofcom for support and service. From their website you can email them, leave them comment feedback on individual products or chat to a representative via live chat. Alternatively they have a freephone number available to chat to someone directly, free of charge. Another service offered exclusively to their customers is the O2 priority scheme; essentially, customers of O2 are given weekly benefits and offers such as Dominos pizza for £1 on Mondays or presale concert tickets 48 hours before they are publicly available for O2 Academy venue shows. Another customer service offered by O2 to both customers and potential customers is their “O2 Guru” service where you can speak directly to a technology expert about new devices and improvements as well as the very best deals and offers on this tech.
A fantastic network is boasted about on O2’s website and fortunately they live up to this claim. Their network allows for speeds up to 4G LTE almost everywhere in the country with good signal both indoors and outdoors. They’re still improving on and increasing the range of their network to give more and more places 4G and 3G data connections.
There are a range of sim-only pay as you go offers provided by O2 in several different tiers. Their biggest offer is their “Big Bundle” package, which gives you either 500mb – 2GB of data, 100 – 400 minutes of talk time and 1000 – 4000 texts for the rest of that month if you top up £10 – £20. This is a great alternative to a contract as it gives you flexibility to choose what you get for your service each month instead of having to be locked down to a set number of minutes, texts and data for each month. It’s also non-commitment so if you can’t afford to pay one month then you don’t have to or if you’d like to pay less for a month due to different needs then that’s doable too.
Their other sim card is in the form of a “Big Talker” package, designed for those who spend a lot of time making calls. Topping up £10 on one of these cards gives you 3000 texts to send to other people on O2 for that month whilst topping up £15 will give you both 3000 texts and 3000 minutes per month. To get data on these cards it’s £10 per GB.
O2 offer a vast range of different sim only contract offers. Their contracts cover both 12 month and 30 day (1 month) periods, allowing for a larger amount of freedom to get exactly what you need, when you need it. All contract offers come with unlimited texts and start at £8 a month for 12 months or £9 a month for 1 month giving you 100 minutes and 100mb of data. Their midway offer gives you unlimited minutes and 2GB of data for £20 a month for 12 months or £22 a month for 30 days. Finally, their largest offer gives you unlimited minutes and 8GB of 4G data for £30 a month for 12 months. They have a total of 14 different contracts available.
All of O2’s sim cards are free to order, although their contracts will require you to pay for the first month before receiving the card. Pay as you go gives you complete freedom to choose when and how you pay whereas contracts give you the best “bang for your buck”.